Bruce Lane joined Quaker Steak & Lube® in June of 2017 as Vice President of Operations and Franchise Services. For the previous seven years, he worked with both Franchise Development and Operations for Fuddruckers. Prior to that, Mr. Lane served in an operational leadership role for 7-Eleven and leading up to that he was a multi-unit franchisee with Waffle House, Inc. Now, his primary focus is putting Quaker Steak & Lube’s franchisees first by providing expert guidance and knowledge towards productivity and profitability alike.
[0:59] Josh introduces today’s guest, Bruce Lane, the Vice President of Operations and Franchise Services for Quaker Steak and Lube.
[1:53] Josh welcomes Bruce to Franchise Euphoria.
[2:22] Bruce shares some information about his business history and what led him to Quaker Steak & Lube.
[4:21] Being a franchisee prior to becoming a franchisor has given Bruce a better perspective and appreciation for managing his franchisees now.
[6:04] Bruce guides his team by keeping two questions in mind: how are they making the franchisee’s life easier and how are they making them more money?
[8:16] Quaker Steak & Lube is centralized in the Pennsylvania region of the country with 17 company owned stores and 27 franchised locations.
[10:54] The average Quaker Steak & Lube location is between 8,000 and 10,000 square feet with lots of car and motorcycle theming throughout the facility.
[13:17] The ideal Quaker Steak & Lube franchisee is someone who has years of business experience, likely within a multi-unit system, and wants to get into owning their own business.
[15:57] Bruce finds that the best way for Quaker Steak & Lube to recruit their franchisees is by showing them their proven system and demonstrating the support they will receive.
[17:57] If you want to learn more about Quaker Steak & Lube, visit their website listed below.
[19:53] Thanks for listening, and please, reach out to Josh anytime through email at email@example.com. If you enjoyed this interview, please leave us a review on iTunes.
Mentioned in This Episode: